Please note on weekends we are rarely not at full capacity so please do place your ice delivery orders in advance of the ice delivery date.

All orders are processed through our website through our ‘order online’ page.

For recommendation of quantities needed please read the suggestions on our website.

 

ORDERING:

All orders must be processed online through the website click order online on any page & see the pricing & current availability. If your happy place the order. Don’t wait till it’s too late. We are not an emergency service so it’s very unlikely we can deliver on the day. Check the order online page for availability but generally it’s always best to order well in advance.

 

WINTER HOURS 2018

1st September – 31st October 2018

Tuesday – Saturday 7am – 7pm

 

November 2018

Tuesday, Friday, Saturday 7am – 7pm

 

December 2018

1st – 24th 7am – 7pm

25th, 26th Closed

27th – 31st 7am – 7pm

 

January 2019

1st – 3rd Closed

4th, 5th 7am – 7pm

6th – 11th Closed

12th 7am – 7pm

13th – 18th Closed

19th 7am – 7pm

20th, 21st Closed

 

22nd January 2019 – 30th April 2019 

Tuesday  – Saturday 7am – 7pm

 

DON’T LEAVE IT TO LATE TO ORDER ICE. SATURDAYS BOOK OUT EARLY. IF YOU NEED ICE JUST ORDER IT ONLINE AS SOON AS YOU KNOW. WE ARE AN ADVANCED ORDER COMPANY SO WE UNFORTUNATELY DON’T TAKE ORDERS ON THE DAY. PLEASE ORDER WELL IN ADVANCE OF YOUR DELIVERY.

 

Jam Inns Ice Delivery

Unit 18,
Avon Business Park,
Fishponds,
Bristol,
BS16 3JP

info@jam-inns.co.uk

Weekend deliveries need to be pre-booked.

 

USE OF MOBILE PHONES FOR OUR DELIVERY DRIVERS & DELIVERY TIME SLOTS:

   WE GET ASKED A FEW TIMES A WEEK IF CUSTOMERS CAN HAVE MOBILE PHONE NUMBERS FOR DRIVERS SO THEY CAN PHONE THEM BEFORE THE DELIVERY FOR A CHAT & THEN PHONE THEM CONSTANTLY DURING THE DAY TO KEEP CHECKING IF EVERYTHING IS ON TRACK. WE UNDERSTAND YOUR EVENT IS IMPORTANT TO YOU HOWEVER AS A COMPANY WE WILL NOT GIVE OUT MOBILE PHONE NUMBERS FOR OUR DELIVERY DRIVERS FOR CUSTOMERS TO CALL THEM THROUGHOUT A BUSY DAY OF DRIVING.

IF YOU HAVE ANY QUESTIONS PLEASE EMAIL US AT info@jam-inns.co.uk & WE WILL COMMUNICATE WITH OUR DRIVERS WHEN THEY ARE OFF THE ROAD. IF YOU’VE BOOKED A 12pm – 1pm TIME SLOT & YOUR DELIVERY HASN’T ARRIVED AT 12:01pm WE DON’T NEED TO CHASE THE DRIVER, DISTRACT THEM & RISK SOMEONES LIFE & THE LIVES OF OTHERS WHILE THEY ARE DRIVING A VEHICLE.

DURING SEPTEMBER 2018 96% OF OUR DELIVERIES WERE MADE WITHIN THE 1 HOUR TIME SLOT BOOKED BY A CUSTOMER. THOSE THAT WEREN’T THE 4% IN SEPTEMBER 18 WERE WITHIN MINUTES OF THE BOOKED TIME SLOT & DUE TO HEAVY TRAFFIC WHICH UNFORTUNATELY IS BEYOND OUR CONTROL. IF YOU NEED ICE AT 1pm WE RECOMMEND NOT BOOKING A 12pm – 1pm TIME SLOT. WE RECOMMEND TAKING A DELIVERY A FEW HOURS BEFORE YOUR EVENT START TIME, THIS ALLOWS TIME FOR COOLING & ALLOWS FOR ANY UNFORESEEN CIRCUMSTANCES. WHILE WE CAN CONTROL INTERNAL COMPANY FACTORS, TRAFFIC IS UNFORTUNATELY SOMETHING WE CAN’T GUARANTEE. WE RECOMMEND TAKING UNNECESSARY STRESS OUT OF AN EVENT BY ORDERING THE ICE A LITTLE EARLIER THAN YOU NEED.

WE PREDOMINANTLY SUPPLY EVENT ORGANISERS FOR FESTIVALS, WEDDINGS, BARS & RESTAURANTS SO THIS IS VERY COMMON LOGISTICS PLANING FOR AN EVENT, HOWEVER SOMETIMES WE HAVE PRIVATE CLIENTS WHO MAY BE PLANNING AN EVENT FOR THE FIRST TIME SO IT’S USEFUL TO JUST BE PREPARED ON THE DAY IF YOUR NEW TO ORGANISING AN EVENT TO TRY TO HAVE EVERYTHING READY BEFORE YOU NEED IT AS IF THE EXPECTATION IS GUESTS ARRIVE AT 7pm, WE’VE BOOKED AN ICE DELIVERY FOR 6pm – 7pm IT’S LEAVING YOU NO FLEXIBILITY FOR EXTERNAL EVENTS. WE ARE NOT AN EMERGENCY SERVICE, SO PLEASE HAVE REALISTIC EXPECTATIONS OF OUR DELIVERY DRIVERS & ALLOW YOUR EVENT FLEXIBILITY FOR SOME WIGGLE ROOM.

ITS PERFECTLY REASONABLE FOR SOMEONE GOING FROM A to B IN A CERTAIN TIME TO BE ONTIME, HOWEVER WE’VE ALL BEEN IN A SITUATION IN OUR LIVES WHERE SOMETHING HAS DELAYED US OUT OF OUR CONTROL. EACH OF OUR DELIVERY VANS WILL TYPICALLY BE DELIVERING 30 – 50 DELIVERIES A DAY DRIVING 50 MILES FROM BRISTOL OVER 6 MAJOR CITIES, WE CAN PLAN AHEAD FOR SOME EXTERNAL EVENTS, WE KNOW A FRIDAY ON A BANK HOLIDAY WEEKEND WILL BE CHAOS ON THE M4 / M5 BUT SOMEONE FLIPPING A CARAVAN ACROSS THE M5 ON A WEDNESDAY AFTERNOON AT 2:15pm SHUTTING THE MOTORWAY FOR AN HOUR, IT’S JUST SADLY ONE OF THOSE THINGS THAT CAN HAPPEN BUT WE CAN’T PREDICT. AGAIN 96% OF ALL OUR DELIVERIES DURING SEPTEMBER 2018 WERE ON TIME DELIVERIES.

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